How long has the company been on the market?
We have been operating in the domestic and international markets since 2009.
Category: FAQ
FAQ
Where are you located?
We have physical offices in the cities of São José do Rio Preto (SP) and Florianópolis (SC). However, all our …
Is there an exclusive channel for companies?
Yes, we also serve corporate clients or resellers. The service channel is via email info@lbfinearts.com.
What are the support opening hours?
We operate from 09:00 to 19:00 (Brasília – Brazil official time) on a continuous basis.
How do I contact customer service?
You can contact us via our email info@lbfinearts.com or by filling in and sending a message via our contact form …
How is my data managed on your site?
Visit our Privacy Policy page for all the information on how we manage your data and how it can be …
What do I do if my order arrives defective or incomplete?
If there is a problem with the delivery, you must return the item for verification and possible replacement by the …
Can I change or cancel an order?
Yes, you can cancel or modify your order until it is ready to be shipped. Once the goods have passed …
How do I track my order?
Once your purchase has been approved, the platform’s system will automatically send you a notification with your purchase order number …
How do I receive the invoice?
The invoice is sent electronically via the digital purchasing platform system.